Returns & Exchanges

At House of Charcoal, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return your items within 30 days of receipt for a full refund or exchange, provided they are in their original condition.

1

Initiate Your Return

Log in to your account on www.houseofcharcoal.co.uk and navigate to your order history to select the items you wish to return and obtain a Return Authorization number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags are attached and the product is unused, then include your printed return slip inside the parcel.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier point, ensuring you keep a copy of the tracking receipt.

4

Receive Your Refund

Once our warehouse receives and inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing